Nelson Adams NACO

Return Policy

   All returns are subject to a 35% re-stocking charge.Returns are accepted only with prior written approval. Shipping costs to the plant are the sole responsibility of the customer. Special custom-built products are ineligible for return. A 40% fee will be imposed on all orders not delivered / picked up by customers after 30 days. 

Acknowledgments and Lead Times: 
   Upon credit approval, orders will be manufactured and invoiced based upon the information on the acknowledgment (quote). It is the Buyer’s responsibility to notify Nelson Adams of any acknowledgment (quote) discrepancies. Actual shipment dates may differ from acknowledged dates due to lack of credit approval. If an order is subject to a credit hold, it will be scheduled for shipment only after it is released from credit hold.

Ship Dates and Delays: 
   If Nelson Adams cannot ship products as scheduled due to causes beyond their reasonable control (force majeure), the ship date will be extended to compensate for the delay as determined by Nelson Adams. Special circumstances including, but not limited to, delays in material supplier shipments, non-stock items and shipping delays can affect shipments and actual delivery dates.